• Slide 1 Customer Support

    Customer Support Services

    Whether you're looking at call center outsourcing to consolidate your services, reduce costs, or elevate performance, OPEN has the training, experience and resources that will help your business.

    • 24/7 Help Desk
    • Integrated with Your Team
    • Bilingual Customer Support
    • Procedure Developers
    • Full Statistics Reports

     

  • Slide 2 Dev

     

     

    Development Services

    We develop a content management system (CMS) for publishing web content on websites. Web content applications include discussion forums, photo galleries, e-Commerce and user communities and numerous other web-based applications.

     

  • Slide 6 Artificial intelligence

    Artificial Intelligence

    We work with the best tools and technology to do machine learning helping Google, Facebook/Instagram and Microsoft to improve algorithms and statistical models.

    • Predictive Analytics
    • Deep Learning
    • Pattern Recognition
    • Image Recognition
    • Language Processing

     

  • Slide 4 Customer Support 2

    Customer Support Services

    Whether you're looking at call center outsourcing to consolidate your services, reduce costs, or elevate performance, OPEN has the training, experience and resources that will help your business.

    • 24/7 Help Desk
    • Integrated with Your Team
    • Bilingual Customer Support
    • Procedure Developers
    • Full Statistics Reports

     

  • Slide 1 Customer Support
  • Slide 2 Outsourcing
  • Slide 6 Licensing 2
  • Slide 4 Customer Support 2

Customer Support Services

Whether you're looking at call center outsourcing to consolidate your services, reduce costs, or elevate performance, OPEN has the training, experience and resources that will help your business.

Development Services

We develop a content management system (CMS) for publishing web content on websites. Web content applications include discussion forums, photo galleries, e-Commerce and user communities and numerous other web-based applications.

Artificial Intelligence

We work with the best tools and technology to do machine learning helping Google, Facebook/Instagram and Microsoft improved algorithms and statistical models.

WE ARE THE BEST IN CUSTOMER SUPPORT

OPEN is formed by a team with extensive experience in IT services such as Application Development, Artificial Intelligence, and Support Center Services. The success of our customers provides evidence of the quality of our services, based on the strategies, methods, and techniques used. We optimize our work from conception in order to ensure the highest quality.

+10 YEARS OF EXPERIENCE
We have experience in the management of customer support cases.
FAST RESOLUTION SERVICES
We provide First Time Closure services.
HIGH-QUALITY
We are a team with extensive experience in IT services.
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24/7 AVAILABILITY
Our Team provides services 24 hours a day, 7 days a week.
BILINGUAL SERVICES
All our office staff is bilingual English - Spanish.
PROCESS SPECIALISTS
We are specialists in process development.

OUR PARTNERS

We work with the best to help customers with a range of IT projects and specifics IT solutions. We provide services on behalf of brands worldwide, spanning many fields including OEM, software providers and technical support. As partners, we have access 24/7 to Support, which enables us to provide better customer services.

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TESTIMONIALS

I was very happy with the service I received. right from the initial support representative down to the resolution. A great team with a great attitude and willingness to help. Always a pleasure!
Doug
Great and prompt support constantly!
I have worked in support in some capacity for 26 years now. I have also been a part of extremely large inbound call centers at large corporations. I have never seen an inbound call center produce the kind of incredible and consistent statistics and service that you and your team provide. I have never had any reason to have anything other than full confidence.
Chris
They provide immediate action what we always expect from others to resolve something.
Kumar
I was extremely satisfied with the level of support I received for this ticket and other tickets I placed this weekend. I did not expect to receive a response from anyone until Monday since I opened a ticket on Friday evening but I received a response within the hour and received great support throughout the weekend. I want to give special notice to the members below who were exceptionally responsive and thoroughly helpful in resolving my issues. OPEN has a great support staff and I will be sure to pass this info along to my organization. Thanks.
Eddie
Fast, very fast, I liked the callbacks and emails. It lets me know somebody is working an issue.
Joe
I am not exaggerating when I say this is one of, if not the best, support incidents I have ever had with a technology company. From the quick response to the follow-up. it was A+++.
Bryan
I typically do not like to email a support desk, however, OPEN is very well managed and supported. OPEN epitomizes the speed and quality that we at FedEx seek to provide to our customers. This a great partnership. Best Regards John M.
John
OPEN did an excellent job. Within 10 min after I e-mailed my problem he called me up and confirmed what problems I had. Then he got permission to do the work and e-mailed me about it and within an hour he e-mailed again with the fix. I am very pleased with the quality and speed that my problem was resolved.
Eric
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About OPEN

We are a company with over 10 years of experience in customer support cases management, application development, and Artificial Intelligence.

Our team is standing by to help and answer your questions.

Get in touch with us today to explore exactly how we can integrate with your business!

Contact

Address: 390 N Orange Ave. Suite 2300
Orlando, FL (32801), USA.

 
Phone: +1 (407) 967-7288
 
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