Customer Support Services
OPEN is more than just an outsourcing company; we provide
state-of-the-art and cutting-edge solutions for our customers’ needs based on your business.
24/7 Help Desk
We have facilities operating 24 hours a day, 7 days a week including all holidays.
We service customers throughout the world.
Our experts are always standing by to answer your questions and resolve your issues by phone, live chat or email.
Integrated with Your Team
We fully integrate to your service offering and act as an extension of your team. Through our Customer Support Service, you receive instant updates on tickets we work and solve!
OPEN supports your business by providing a transparent Customer Support outsourcing solution that acts as a direct extension of your service. OPEN creates an outsourced customer service and handle all your inbound help desk communications completely under your company brand.
Process Developers
The purpose of our onboarding process is to provide you with a predictable, repeatable process. We follow structured procedures so you know what you can expect from our service. Let us manage your Customer Support so you and your team can focus on growing your business.
Level 1 Support provides basic support and troubleshooting to callers.
Level 2 Support provides more complex support and/or subject matter expertise on issues and is usually an escalation of the call from Level 1.
Level 3 Support provides support on complex issues and usually involves certified systems engineers. Call lengths on level 3 vary widely depending upon the type of incident.
Bilingual Customer Support
Bilingual Talent and professional Business Model is everything that your company needs in a Customer Support Service.
The specially trained Agents are prepared to answer calls and direct questions and concerns.
Full Statistics Reports
OPEN has the capability to provide you with daily or weekly reporting services that help manage tickets, customer satisfaction, and feedbacks.
At OPEN we track every ticket, analyze results and generate reports for each client solution. Also, this allows us to identify trends and recommend solutions that better serve your business.
Get in touch with us today to explore exactly how we can integrate with your business!
